Complaints

Last updated: 9 October 2026

If something has not gone as it should, please tell us so we can look into it.

How to raise a concern

Email contact@amkaccountancy.co.uk with “Complaint” in the subject, addressed to the Director, or write to AMK Financial Services Ltd at 20 Nursery End, Stanford In The Vale, Faringdon, England, SN7 8PH.

Please include your name, how you would like us to contact you, the service or issue involved, relevant dates and what you would like us to do to put things right. Please avoid sending sensitive documents until we agree how to share them.

What happens next

We will acknowledge your complaint, review the relevant information and explain the next steps and expected timescale. We may ask for more information. We will keep you informed if the review takes longer than expected and provide a response explaining our findings and any proposed resolution.

If you remain unhappy

Reply explaining which points remain unresolved and ask for a further review. If your engagement terms identify a relevant professional body or independent complaints route, you may use that route in accordance with its rules. You can also seek independent advice. This process does not affect your legal rights.

For personal-information concerns, see the privacy notice, which includes the right to complain to the ICO.